BT Business Satellite

This is what happens

	Criteria
Who	Two engineers from a BT Business approved and trained Service Delivery Agent will install the satellite system at your premises.
When	The engineers will arrive at your premises at the agreed AM or PM slot on the specified day of installation.
What	The engineers will install your satellite equipment.
	BT Business Satellite 500/1	BT Business Satellite 500/4
Location	The engineer will located and agree with you the best location for the 'dish'.
Software	The engineer installs the drivers for the satellite modem. The engineer leaves the customer with BT Business software. The engineers will not install any software not supplied by BT Business	The engineer installs NO software on your PC The engineer will look at proxy settings on your PC. The engineer leaves you with the BT Business software CD. The engineers will not install any software not supplied by BT Business
Commissioning	The engineers will contact the 'satellite hub facility' managed by Gilat to commission the service.
Demonstration	Single PC working directly connected to the satellite router The engineers will not get involved in any PC configuration	Single PC working with cross-over cable (if customer approves) otherwise demonstrated on the engineer's laptop
Activation	The engineer accesses the BT Business 'activation page' to activate the service and start the billing process.
Literature	The engineer leaves you with: CD incorporating BT Business Connect software and browser, e-mail client, user guide (including configuration guidelines, FAQs etc) You will already have the username and passwords from previous 'Welcome letter'
Sign-off	When the service has been activated the engineer will ask the customer to sign a 'confirmation of installation and commissioning 'form.
Post activation	The customer will have the choice of whether to install the BT Business software. This is not required to enable the service, but will be required to enable your BT Business Connect internet functionality.