Here is a list of general questions we have compiled:

1. Why do I need protection?
2. Will the BT Yahoo! email service protect all my email addresses on my account?
3. Will it cost me anything?
4. Who is it available to?
5. Do I need to download anything?
6. How do I get it?
7. What if I already have virus protection software on my PC?
8. How will I know the service is working?
9. What if I still get spam?
10. Where can I get further information?
11. What other security services or advice does BT offer?

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1. Why do I need protection?
Spam (unwanted email) needlessly clogs up your mailbox taking up space and making it more difficult to identify your genuine email. Email is the most significant form of virus transmission and can damage email content, its attachments and certain programs on your computer. Our BT Yahoo Email Service will help you reduce these problems.

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2. Will the BT Yahoo! email service protect all my email addresses on my account?
If you have Premium Mail and have additional sub accounts then these accounts will be protected. If you have Basic Mail then your primary email address will be protected as you do not have sub accounts.

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3. Will it cost me anything?
The service is free when you subscribe to either Basic Mail or Premium Mail

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4. Who is it available to?
The service is available to all our BT Yahoo Basic Mail and Premium Mail customers.

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5. Do I need to download anything?
No, you don't need to download any software. Once you register for either Basic Mail or Premium Mail then your service will start automatically.

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6. How do I get it?
You can register for Basic Mail or Premium Mail at www.btyahoo.com/mail

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7. What if I already have virus protection software on my PC?
BT Yahoo! Email protection will not affect any existing anti-virus protection you may be using.

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8. How will I know the service is working?
When you receive your first junk email, a Bulk Mail folder will be created for you within your web-based email.. If an email has had a virus removed from it you will see notification text within that email explaining this to you. Remember your bulk mail folder will only appear in your web mail service and not in your outlook programme.

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9. What happens if I still get spam?
Unfortunately, short of never giving your address to anyone, there's no way to eliminate spam entirely. However, using the Email Protection service should substantially reduce the amount you receive

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10. Where can I get further information?
For further information on Email Protection on our Email services please visit www.btyahoo.com/mail

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11. What other security services or advice does BT Openworld offer?
BT Openworld has a free safer surfing advice site, NetProtect (PC Firewall and Virus protection from other sources than email) and parental controls from CyberPatrol.

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